The Four Agreements Presentation

From the daily operation to the defense of the company. Something that is considered totally unacceptable during normal operation, for example. B making code available without testing can be quite acceptable during a major incident if you need to restore service quickly. The way you work, your role hierarchy and the risk you are willing to take will change if we make that change. „Fire is not an emergency for firefighters. They expect a quick reaction from a group of professionals trained in the art of solving their problems. „[Blackrock 3 quote] – www.blackrock3.com/blog/incident-management-meets-it-operations The Four Chords • Be blameless with your word • Don`t take anything personally • Don`t make assumptions • Always do your best @mattstratton Wow, this is a controversial statement…